Skip to content

Frequently Asked Questions

You Have Questions - We Have Answers

Where are you located?

155 Victoria Street
Kamloops, BC
V2C 1Z4

We also provide in-home assessments and community-based therapy.

Do I have to pay a user fee for therapy?

No. SMART Rehab does not collect any additional fees beyond what we collect from ICBC/WSBC. (Some clinics do collect additional fees) SMART Rehab cares deeply about our Kamloops community. We want therapy to be accessible and affordable for everyone.

Do you provide community occupational therapy?

We do! Our occupational therapists can provide treatment in your home or the community. Providing treatment in your environment allows us to help you return to the activities you need and want to do, in the space where you would typically complete those activities.

Do you provide in-home therapy?

Yes. We work with you and your loved ones to ensure access and an expedited recovery.

Do your physiotherapists have a therapy gym in Kamloops?

Yes – we have a clinic space. The address is 155 Victoria Street
Kamloops, BC
V2C 1Z4

Do you provide pool therapy in Kamloops?

Yes! We are able to provide aquatic, or pool therapy in the community. We are happy to discuss this option during your initial assessment, or you can call us to learn more.

What can I expect at my first visit?

Your first visit will be a full assessment which will include some or all of the following:

● Medical history
● Physical examination
● Cognitive (thinking) assessment
● Review of your environment and support system
● Assessment of the activities you want to do and what is limiting you
● Assessments may be completed in the clinic, in your home, or in your work environment.

For a more specific description, visit our Occupational Therapy Page or Physiotherapy Page.

What do I need for my first therapy appointment?

Wear comfortable attire that you can move and exercise in.

If you have any funding paperwork that you haven’t already given us, please bring this to your first appointment as well. If you’re not sure, give us a call!

Questions About Insurance Coverage and Payment

I was in a car accident, what do I do first?

Time is of the essence after a car accident. Call us as soon as you are able and we will provide a free 15-minute consultation to help you get the services you need.

We want to help you minimize injury and regain function as soon as possible after a car accident.

Often people think they’ll be fine if they “wait it out” after an accident, but you’re losing valuable time for healing, and you may be losing needed insurance benefits as well.

We will help you navigate your physical condition as well as the insurance so you can get your life back as soon as possible.

Read this article for more information

Do I need a referral to see a physiotherapist in BC?

Generally no, but it depends on your payor.

Physiotherapists are primary healthcare providers which means no referral is required.

However, if treatments are to be covered by ICBC or WCB, a referral is necessary before payments will be released.

How much does it cost to see a physiotherapist in BC?

Click HERE to be directed to our scheduling app at our other clinic, Joint Effort Physiotherapy, so you can see our current prices.

About Physiotherapy, Occupational Therapy, and Active Rehabilitation

I need therapy, but I’m not sure what service to schedule.

Give us a call. We can help you find services that will meet your needs.

Also, read more about each service here: Physiotherapy, Occupational Therapy, Active Rehabilitation

I think my family member has a concussion, can you help them get back to normal?

We would love to see your family member as soon as possible.

Every head injury or concussion is different. We know the right treatment can help you or your loved one return to their typical level of functioning sooner.

We can help you find the right treatment, at the right time.

Our brains are amazing and can recover from injury, we can promote healing and prevent unnecessary complications during your recovery.

Learn more about exercise after concussion or whiplash HERE.

How much does it cost to see a physiotherapist in BC?

Click HERE to be directed to our scheduling app at our other clinic, Joint Effort Physiotherapy, so you can see our current prices.